Terms of service
Terms of Service
OVERVIEW
This website and online store are operated by SimpleMakeupLab (“we,” “us,” “our”). We provide this website and related online shopping services, features, tools, content, and offerings (collectively, the “Services”) to you, the user and customer.
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that enables us to sell our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of the Services, including browsing the website, placing orders, and interacting with our content and products. By accessing or using any part of the Services, you agree to be bound by these Terms and our policies.
If you do not agree to these Terms, please do not use our Services.
Please read these Terms carefully as they contain important information about limitations of liability and disclaimers of warranties.
SECTION 1 — ELIGIBILITY, ACCESS & ACCOUNT RESPONSIBILITIES
Age Requirement
By using our Services, you confirm that you are at least the age of majority in your place of residence or have obtained permission from a legal guardian.
Information You Provide
You may be asked to provide contact, billing, payment, and shipping information. You agree that all information provided is accurate, complete, and current.
Account Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
No Transfer
Accounts may not be transferred, assigned, or sold to any other person or entity.
SECTION 2 — PRODUCTS, CONTENT & AVAILABILITY
Product Presentation
We strive to display product descriptions and images as accurately as possible. However, colors and appearance may vary depending on your device or screen settings.
No Guarantee of Exact Match
Product images are for reference only and may not exactly represent the final product received.
Changes and Discontinuation
We reserve the right to modify product information, pricing, availability, or discontinue items at any time without notice.
SECTION 3 — ORDERS, ACCEPTANCE & CANCELLATIONS
Order as an Offer
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion, including cases of suspected fraud, inventory shortages, or pricing errors.
Order Acceptance
An order is considered accepted only once payment has been successfully processed and a shipping confirmation has been issued.
Order Review
Please review your order details carefully before completing checkout. Changes or cancellations may not be possible after processing or shipment.
Returns
All returns and refunds are governed by our Return & Refund Policy.
SECTION 4 — PRICING, PROMOTIONS, TAXES & BILLING
Pricing
Prices may change at any time without prior notice. The price displayed at checkout is generally the final price charged.
Taxes & Shipping
Product prices may not include shipping fees, taxes, customs duties, or import charges.
Promotions
Promotions and discount codes may have additional terms and conditions.
Billing Authorization
You confirm that the payment method provided is valid and that you are authorized to use it.
SECTION 5 — PAYMENT PROCESSING
Payment Providers
Payments may be processed through third-party providers such as Shopify Payments, PayPal, or other secure payment gateways.
Card Data Security
We do not store full credit card details. Payment data is securely processed by authorized providers.
Payment Issues
If your payment is declined or blocked, please contact your bank or payment provider.
SECTION 6 — SHIPPING, DELIVERY & RISK OF LOSS
Delivery Estimates
Shipping times are estimates and may vary due to external factors such as customs processing, courier delays, or weather conditions.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Risk of Loss
Once an order has been transferred to the shipping carrier, responsibility for the shipment transfers to the customer to the extent permitted by law.
Additional shipping details are available in our Shipping & Delivery Policy.
SECTION 7 — INTELLECTUAL PROPERTY & SITE USE
All content on this website—including text, images, graphics, logos, designs, and product descriptions—is owned by or licensed to SimpleMakeupLab and protected by intellectual property laws.
You may use the website for personal and non-commercial purposes only.
Unauthorized reproduction, distribution, or modification of any content is prohibited without written permission.
SECTION 8 — OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools or services. These tools are provided “as is” and “as available.”
We are not responsible for the operation or policies of third-party services.
SECTION 9 — THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their content, products, or services.
Accessing third-party websites is done at your own risk.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, which provides the technology platform that allows us to sell products to customers.
However, any purchase made through our website is a transaction between you and SimpleMakeupLab, not Shopify.
Shopify is not responsible for any disputes, damages, or issues arising from purchases made through our store.
SECTION 11 — PRIVACY
Your use of our Services is also governed by our Privacy Policy.
Because our store is hosted on Shopify, Shopify may also collect certain information related to your use of the website in accordance with its own privacy policies.
SECTION 12 — FEEDBACK & REVIEWS
If you submit suggestions, feedback, reviews, or other content to us, you grant us permission to use, reproduce, publish, or display such content for business purposes.
We reserve the right to remove content that is inappropriate, unlawful, or misleading.
SECTION 13 — ERRORS & CORRECTIONS
Occasionally, our website may contain typographical errors or inaccuracies relating to product descriptions, pricing, or availability.
We reserve the right to correct such errors and cancel orders if necessary.
SECTION 14 — PROHIBITED USE
You agree not to use the website for unlawful purposes or to violate any laws, including:
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Attempting unauthorized access to systems
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Distributing malware or harmful code
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Engaging in fraudulent activities
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Harassing or impersonating others
Violations may result in suspension or termination of access.
SECTION 15 — TERMINATION
We may suspend or terminate access to our Services at any time if these Terms are violated.
Certain obligations such as intellectual property protections and liability limitations will remain in effect after termination.
SECTION 16 — DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available.”
We make no guarantees regarding uninterrupted service or error-free operation.
Some jurisdictions may limit certain disclaimers.
SECTION 17 — LIMITATION OF LIABILITY
To the maximum extent permitted by law, SimpleMakeupLab shall not be liable for indirect, incidental, or consequential damages arising from the use of our Services or products.
SECTION 18 — INDEMNIFICATION
You agree to indemnify and hold harmless SimpleMakeupLab, its affiliates, employees, and service providers from claims or liabilities resulting from misuse of our Services or violation of these Terms.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
SECTION 20 — GOVERNING LAW
These Terms shall be governed by the laws of Hong Kong.
Before initiating any legal action, you agree to first contact us to attempt informal resolution.
SECTION 21 — ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our written consent.
We may assign these Terms in connection with business transfers or restructuring.
SECTION 22 — CHANGES TO THESE TERMS
We may update these Terms at any time by posting revised versions on this page.
Continued use of the Services constitutes acceptance of updated Terms.
SECTION 23 — CONTACT INFORMATION
If you have questions regarding these Terms, please contact us:
Email:
support@simplemakeuplab.com
Company Name:
SILVER GRACE COMPANY LIMITED
Phone:
(852) 2317 1789
Business Address:
29TH FLOOR K WAH CENTRE
191 JAVA ROAD