Return & Refund Policy
Return & Refund Policy
At SimpleMakeupLab, customer satisfaction is very important to us. We strive to provide a smooth shopping experience and are committed to resolving any issues in a fair and transparent manner.
Return Eligibility
We offer a 30-day return window, which means you have 30 days from the date of delivery to request a return.
To qualify for a return:
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The item must be unused and in the same condition as when you received it.
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The product must be returned in its original packaging with all included components.
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A receipt or proof of purchase is required.
Items that do not meet these conditions may not be eligible for return.
How to Initiate a Return
To start a return request, please contact our support team:
Email: support@simplemakeuplab.com
Please include the following information:
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Your order number
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A brief description of the issue
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Photos (if the product is damaged or defective)
Once your request is approved, we will provide instructions for returning the item.
Important: Items returned without prior authorization may not be accepted.
Return Shipping Costs
Defective or Incorrect Items
If the return is due to a defective product, shipping damage, or receiving the wrong item, SimpleMakeupLab will cover the return shipping cost.
Customer Preference Returns
If the return is due to personal reasons such as a change of mind, the customer is responsible for the return shipping cost, and the original shipping fee is non-refundable.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery at:
Include photos of the item and packaging so we can quickly investigate and provide a replacement or refund.
Non-Returnable Items
Certain products cannot be returned, including:
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Customized or personalized products
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Pet hygiene or personal care items
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Hazardous materials or flammable products
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Gift cards
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Final sale items
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
The item must be:
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unused
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in its original packaging
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accompanied by proof of purchase
Refund Process
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved:
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Your refund will be issued to your original payment method.
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Please allow up to 10 business days for the refund to be processed.
Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Our Commitment
If you experience any issues with your order, please contact us first. Our support team aims to respond within 48 hours and provide a fair resolution as quickly as possible.
Business Information
Company Name:
SILVER GRACE COMPANY LIMITED
Customer Support Email:
support@simplemakeuplab.com
Customer Service Phone:
(852) 2317 1789
Business Address:
29TH FLOOR K WAH CENTRE
191 JAVA ROAD