Shipping & Delivery
Shipping & Delivery
At SimpleMakeupLab, we are committed to ensuring your order arrives safely and on time. Every order is carefully processed and shipped with attention to detail so that your shopping experience remains smooth and reliable from checkout to delivery.
Our goal is to make the entire process simple, transparent, and worry-free.
Order Processing Time
All orders are processed within 1–2 business days after the order has been successfully placed and confirmed.
Orders are not processed on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number so you can monitor the delivery status.
Shipping Rates & Free Shipping
Standard Shipping
For orders that do not qualify for free shipping, a flat shipping fee of $5.99 will be applied at checkout.
Free Shipping Offer
We offer Free Standard Shipping on all orders over $45.98.
Estimated Delivery Times
To ensure efficient delivery and product availability, orders may be shipped directly from our trusted fulfillment partners.
Estimated delivery times are as follows:
United States: 7–12 business days
Canada / United Kingdom / Europe: 7–15 business days
Australia / New Zealand / Asia: 8–15 business days
Please note that delivery times are estimates only and may occasionally vary due to factors such as customs clearance, weather conditions, or local courier delays.
Order Tracking
After your order has been shipped, a tracking number will be sent to your registered email address.
You can track your shipment through our Track Your Order page or directly on the carrier’s website.
Please allow up to 24–48 hours for tracking information to update in the shipping system.
Customs, Duties & Taxes
SimpleMakeupLab is not responsible for customs duties, taxes, or import fees that may be applied once the package reaches your country.
Any additional charges imposed during or after shipping are the responsibility of the customer.
Damaged or Lost Items
Customer satisfaction is extremely important to us. If your order arrives damaged or fails to arrive, please contact our support team and we will assist you as quickly as possible.
Damaged Items
If your item arrives damaged, please email us at support@simplemakeuplab.com within 72 hours of receiving the package.
Please include:
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photos of the damaged product
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photos of the packaging
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your order number
After verification, we will arrange a replacement or refund as soon as possible.
Lost or Stolen Packages
SimpleMakeupLab is not responsible for packages that are lost or stolen after the tracking status shows “Delivered.”
If this occurs, please:
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Check with neighbors or household members.
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Contact the shipping carrier directly to file a claim.
We will assist by providing tracking information if needed.
Contact & Business Information
Company Name:
SILVER GRACE COMPANY LIMITED
Customer Support Email:
support@simplemakeuplab.com
Customer Service Phone:
(852) 2317 1789
Business Address:
29TH FLOOR K WAH CENTRE
191 JAVA ROAD